Privacy policy
At Sage Crystals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit or make a purchase from sagecrystals.com (the “Site”).
Information We Collect
Information You Provide to Us
When you make a purchase, sign up for emails or texts, or otherwise interact with the Site, we may collect information such as:
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Your name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely by our payment providers)
We refer to this as Order Information.
Information Collected Automatically
When you visit the Site, certain information is collected automatically to help the website function properly and improve your experience. This may include:
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IP address
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Browser type and device information
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Time zone
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Pages viewed and interactions with the Site
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Referring websites or search terms
This is commonly referred to as Device Information.
We collect this information using technologies such as:
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Cookies (small data files stored on your device)
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Log files
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Pixels, tags, and web beacons
Cookies also help us remember items in your cart and, if you’ve opted in, send cart reminders via email or SMS.
How We Use Your Information
We use your information to:
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Fulfill and ship orders
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Process payments and send confirmations or invoices
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Communicate with you about your orders or questions
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Provide customer support
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Improve and optimize our website
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Understand how customers interact with the Site
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Send marketing emails or texts only if you’ve opted in
We may also use limited information to help screen for fraud or security risks.
Text Messaging & Email Communication
If you opt in to receive text messages or emails from Sage Crystals, we may send you:
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Live Sale reminders
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Order or shipping updates
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Occasional marketing messages
You can opt out at any time using the unsubscribe link in emails or replying STOP to SMS messages.
We do not sell or share your contact information for marketing purposes.
Your opt-in information may only be shared with trusted service providers who help us deliver these messages.
Sharing Your Information
We will never sell your personal information or customer data.
We share personal information only when necessary to operate our business and provide services to you.
This includes working with trusted partners such as:
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Shopify, which powers our online store
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Payment processors to securely process transactions
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Shipping providers
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Analytics tools (such as Google Analytics) to understand site usage
These providers are only given the information they need to perform their services and are required to protect your data.
We may also share information if required to comply with legal obligations, respond to lawful requests, or protect our rights.
Analytics & Advertising
We may use tools like Google Analytics to understand how visitors use our Site so we can improve it over time.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
You can also manage or opt out of interest-based advertising through:
Do Not Track
Some browsers offer a “Do Not Track” feature. At this time, we do not alter our data collection practices in response to these signals.
Your Rights
If you reside in certain regions (including the European Union), you may have the right to:
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Access the personal information we hold about you
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Request corrections or updates
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Request deletion of your information
To exercise these rights, please contact us using the information below.
Please note that your information may be processed and stored outside your country of residence, including in the United States and Canada.
Data Retention
We retain order and account information for our records unless and until you request its deletion, or unless we are required to keep it for legal or operational reasons.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy, your personal data, or how your information is used, please reach out — we’re happy to help.
Email: hello@sagecrystals.com
Mail:
Sage Crystals
Attn: Privacy Compliance
3978 N Mississippi Ave
Portland, OR 97227
A Final Note
We value trust and transparency, and we’re grateful you’re here. Your information is treated with care, just like everything else we do.